A friend of mine has a saying; the “soft” stuff is really the hard stuff. In other words, some of the “intangibles” have the most direct impact on hard business results. The intangibles can also be the toughest to manage.
Some business leaders never see the business case for diversity in action. That is a shame, primarily because those leaders may never achieve their full potential. I believe that a business leader must understand the business case for diversity as it applies to his/her own unique business situation. It is something that you can’t get from a magazine or a case study; it comes from true introspection, and analysis of facts and beliefs that may take you through some uncomfortable places. I know this because I have done that work, and because I revisit it from time to time.
For most employees, getting a new boss is not a good thing. Just when they have the old boss “trained,” a new boss comes in on a mission to make an impact. After all, if the new boss doesn’t change anything, why do you need a new boss…right?
Managers tend to have a lot of reasons for poor and missing documentation when it comes to employee actions. Some of the common reasons actually sound … almost… valid.
Studies suggest that many employees feel busier now than they felt 5 years ago. It may be due to businesses “doing more with less,” mobile technology, globalization of business, family and personal activities or any number of other factors. I tend to think of employees as the hub in a wheel with many spokes. The wheel represents the employee’s life. Each spoke represents something that draws resources (time, money, attention, etc.) from the employee. The spokes can be relationships (with family, friends, associates, coworkers, etc.), financial requirements, recreational activities, developmental activities (school, reading, etc.), work requirements… whatever the employee is dealing with at the time. Spokes can come and go, and their relative priority can change over time. In my model, each hub has different limits on its capacity to handle the pressures inherent in the wheel. Some hubs can manage more spokes than others; still, each hub has a finite capacity.