Celebration should be a central part of every Company’s operations. It is much too easy to focus on what’s going wrong. Missed targets, new competitors, lost proposals, product defects and other challenges demand urgent attention. The best employers fix the problems…while mixing in a party at any feasible opportunity. For our purposes, a party doesn’t have to be elaborate; a short, impromptu gathering to hear good news qualifies as a party – especially if everyone knows these impromptu gatherings are always good news.
Mistakes are a part of life for managers and employees (and every other human on the planet). Of course, mistakes usually result in something that needs to be fixed, which means rework, lost productivity, damaged relationships, and other outcomes that cost money. Since your Company is paying for the mistake anyway, why not get your money’s worth out of it? The best managers use employee mistakes to teach and develop their employees. To think about mistakes solely in terms of the inconvenience and cost incurred is like throwing money away.
As we approach the end of the year, many business leaders turn their attention to strategic planning. Where is the Company going? What are our options? When we choose an objective, how do we attain it? There are many questions to be answered while planning (which is best done as an ongoing, iterative process - not an event. More on that in a future blog post).